Privacy Policy

1. Who I Am

Pause to Connect is owned and operated by Sophie Ball, a holistic practitioner based in St Leonards on Sea. If you have any questions about this policy, you can contact me at: sophie@pausetoconnect.co.uk

2. What Data I Collect

I collect and process the following types of personal data:

a) Information You Provide

• Bookings & Enquiries: Name, email address, phone number, and any information you provide regarding your treatment preferences or health considerations.
• Mailing List: Name and email address if you opt in by signing up to receive updates, promotions, or newsletters.

b) Automatically Collected Information

• Website Analytics: When you visit my website, certain data (such as IP address, browser type, and pages visited) may be collected via cookies to improve website performance.

3. How I Use Your Data

I use your personal data for the following purposes:

• To schedule and manage bookings.
• To communicate with you about your appointment or any inquiries.
• To send marketing emails (only if you have opted in).
• To comply with legal and professional obligations (e.g., maintaining client records).
• To improve website functionality and user experience.

4. Legal Basis for Processing Your Data

I only process personal data when there is a lawful basis to do so, including:

• Consent – If you opt into my mailing list or voluntarily provide sensitive health information for treatment purposes.
• Contractual Necessity – To fulfil booking requests.
• Legitimate Interest – To improve my website and services.
• Legal Obligation – To comply with tax, health, or legal regulations.

5. Data Sharing & Third Parties

I do not sell, trade, or rent your personal information. However, I may share data with:

• Service Providers – Such as booking software or email marketing platforms (all GDPR-compliant).
• Legal Authorities – If required by law or regulatory obligations.

6. Data Storage & Security

I take appropriate security measures to protect your data. Personal information is stored securely and only retained for as long as necessary (e.g., client records are kept securely for 5 years as required by law).

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

✅ Access: Request a copy of the data I hold about you.
✅ Correction: Ask for inaccurate or incomplete data to be updated.
✅ Deletion: Request the removal of your data (subject to legal requirements).
✅ Objection: Withdraw consent or object to certain processing activities.
✅ Data Portability: Request a transfer of your data to another provider.

To exercise any of these rights, email me at sophie@pausetoconnect.co.uk

8. Cookies & Tracking

This website may use cookies to enhance your experience. You can adjust your browser settings to block cookies if you prefer.

9. Changes to This Policy

I may update this policy from time to time. The latest version will always be available on this website.

10. Contact Information

If you have any questions about this Privacy Policy, please contact: sophie@pausetoconnect.co.uk